Why is...? Why does...? Because...!
Here you can find answers to all your online karaoke questions.
What do I need?
I have a problem with…
- I can’t hear anything at all
- I can’t hear myself
- I can hear myself but not the music
- I sound all distorted
- I sound too quiet
- I can’t see any recordings
I want to know exactly how...!
- Singing & recording Help
- Listening & viewing Help
- Contest & duels Help
- My TalentRun- Help
- Sound settings
We’re all ears for your questions and requests be they technical or about service, suggestions or criticism. If you need help or technical support, we’ll reply as quick as we can. Don’t despair, just send us a message using the contact form send!
What do I need?
Software
You need Adobe Flash Player to sing and browse the performances on the site. You can check here to see if the version on your computer is compatible. If not, you can download the latest Adobe Flash Player for free here.
Moving on to your browser: We support Firefox, Version 3.0 and above; Internet Explorer, Version 7.0 and above; and Safari, Version 3.0 and above. Opera, Version 9.0 and above, should also work fine. Older versions of these browsers could cause errors.
Hardware
All you need is a microphone with or without a headset. Your performance will be even better if you connect up a webcam, but it’s not essential!
I have a problem with…
I can’t hear anything at all
Please check your microphone connection. Maybe the microphone settings are not ideal. The problem could also be with the volume settings. You can get help in the video tutorial or in the full instructions.
I can’t hear myself
Please check your microphone connection. Maybe the microphone settings are not ideal. You can get help in the video tutorial or in the full instructions.
I can hear myself but not the music
You have probably not set the stereo mix. You can get help in the video tutorial or in the full instructions. If you are using Windows Vista click here for instructions on the stereo mix.
I sound all distorted
The reason could be one of several. Your microphone is very sensitive; it needs to be set just right. There are different areas where you can configure it. In addition to the settings you can make on our website, you should also optimise the settings on your computer. You can get help in the video tutorial or in the full instructions.
I sound too quiet
The reason could be one of several. Your microphone is very sensitive; it needs to be set just right. There are different areas where you can configure it. In addition to the settings you can make on our website, you should also optimise the settings on your computer. You can get help in the video tutorial or in the full instructions.
I can’t see any recordings
You need Adobe Flash Player to sing and browse the performances on the site. You can check here whether the version on your computer is compatible. If not, you can download the latest Adobe Flash Player for free here.
